@cyoung Thank you for the manifest tip. This should definitely help.
@aograin You’re right that it’s a busy time for carriers - I visited the local post office and they are overrun with packages. I’m certain that this is slowing shipments, because I was surprised that your delivery estimate was 12/8 when we shipped so long ago.
@k5ted We typically ship between 2-3 days after we receive an order, depending on how many orders we have coming in (by ship, I mean the package is physically picked up by USPS). Calculating delivery time is difficult because there are so many factors involved (distance, how busy the post office is, weather, etc).
For everyone’s reference, the email with tracking information is usually sent the day before the packages are picked up, so there is a short delay before the tracking information is updated, even when the post office is being good about scanning packages.
Our small team is doing our best to improve our fulfillment and shipping process, thanks everyone for your patience!