Received only one file bundle


#1

I am in north Texas, using a recently purchased Lighthouse to receive from Galaxy 19. I show to be receiving at a bit rate of around 90 - 95, with good quality. After setting things up last week, I received file bundle shown in screenshot below, but have received nothing else. I tried power cycling the Lighthouse and each time everything came back up to the same bit rate and showed Waiting for data, but then Waiting for data went away and only showed the received bundle. What can I do to troubleshoot why I am not receiving files? I also have recent log files that I can send along if they’ll help.

Thanks,

Dale.


#2

Hi Dale. Can you navigate to the File Manager view and tell me the title of the file? We sent a pretty large video file last week. We’ve been troubleshooting some internal hiccups, which is why the carousel has been a little thin. More stuff will be added this week.


#3

I am pasting in my FSAL log as it seems to encapsulate all the file activity, listing all files as shown in File Manager. FYI I show no Waiting for data messages on the Tuner area of Settings.

FSAL

[2015-01-01 00:00:45 (+0000)] DEBUG Migration version for fsal.migrations.fs is 0.0
[2015-01-01 00:00:45 (+0000)] DEBUG Finished migrating to 01_00_add_filesystem_tables
[2015-01-01 00:00:45 (+0000)] DEBUG Finished migrating to 02_00_add_path_index
[2015-01-01 00:00:45 (+0000)] DEBUG Finished migrating to 03_00_add_events_table
[2015-01-01 00:00:45 (+0000)] DEBUG Finished migrating to 04_00_add_base_path_column
[2015-01-01 00:00:45 (+0000)] DEBUG Finished migrating to 04_01_upgrade_size_column
[2015-01-01 00:00:45 (+0000)] DEBUG Using basepaths: /mnt/data/downloads, /mnt/external
[2015-01-01 00:00:45 (+0000)] INFO FSAL server started.
[2015-01-01 00:00:46 (+0000)] DEBUG Updating db entry for “apps”
[2015-01-01 00:00:46 (+0000)] DEBUG Updating db entry for “wt200.pkg”
[2015-01-01 00:00:46 (+0000)] DEBUG DB refreshed in 118.780 ms
[2015-01-01 00:02:09 (+0000)] DEBUG Cleared 2 events
[2015-01-01 00:00:34 (+0000)] DEBUG Migration version for fsal.migrations.fs is 4.1
[2015-01-01 00:00:34 (+0000)] DEBUG Using basepaths: /mnt/data/downloads, /mnt/external
[2015-01-01 00:00:34 (+0000)] INFO FSAL server started.
[2015-01-01 00:00:34 (+0000)] DEBUG DB refreshed in 117.106 ms
[2016-07-22 00:37:01 (+0000)] DEBUG Cleared 1 events
[2016-07-22 01:07:42 (+0000)] DEBUG Fetched 1 events from ONDD
[2016-07-22 01:07:42 (+0000)] DEBUG Notification received for bundles/developmental-math-2.bundle
[2016-07-22 01:07:43 (+0000)] DEBUG Updating db entry for “Khan Academy”
[2016-07-22 01:07:43 (+0000)] DEBUG Updating db entry for “Khan Academy/English”
[2016-07-22 01:07:43 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2”
[2016-07-22 01:07:43 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.mp4”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.ta.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.sr.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.th.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.bg.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.da.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.de.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.zh-Hans-CN.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.cs.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.en.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.es.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.id.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.hr.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.hu.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.ja.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.ka.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.ko.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.no.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.pl.vtt”
[2016-07-22 01:07:44 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math 2/subtitles/00001-Reading pictographs _ Applying mathematical reasoning _ Pre-Algebra _ Khan Academy.pt.vtt”
[2016-07-22 01:08:18 (+0000)] DEBUG Cleared 24 events
[2016-07-22 01:10:53 (+0000)] DEBUG Fetched 1 events from ONDD
[2016-07-22 01:10:53 (+0000)] DEBUG Notification received for bundles/developmental-math.bundle
[2016-07-22 01:10:54 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math”
[2016-07-22 01:10:54 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles”
[2016-07-22 01:10:54 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.mp4”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.no.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.zh-Hans-CN.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.pt.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.ru.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.sk.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.sr.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.th.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.sv.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.bg.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.ar.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.tr.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.uk.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.zh-Hant-TW.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.bn.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.es-AR.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.da.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.de.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.cs.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.el.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.en.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.es.vtt”
[2016-07-22 01:10:55 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.fr.vtt”
[2016-07-22 01:10:56 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.hi.vtt”
[2016-07-22 01:10:56 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.hu.vtt”
[2016-07-22 01:10:56 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.ja.vtt”
[2016-07-22 01:10:56 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.it.vtt”
[2016-07-22 01:10:56 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.ka.vtt”
[2016-07-22 01:10:56 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.ko.vtt”
[2016-07-22 01:10:56 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.mn.vtt”
[2016-07-22 01:10:56 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.ms.vtt”
[2016-07-22 01:10:56 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Developmental Math/subtitles/00001-Finding a number’s place value _ Arithmetic properties _ Pre-Algebra _ Khan Academy.nl.vtt”
[2016-07-22 01:11:06 (+0000)] DEBUG Cleared 34 events
[2016-07-22 01:13:34 (+0000)] DEBUG Fetched 1 events from ONDD
[2016-07-22 01:13:34 (+0000)] DEBUG Notification received for bundles/exercise-module-videos.bundle
[2016-07-22 01:13:35 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Exercise Module Videos”
[2016-07-22 01:13:35 (+0000)] DEBUG Updating db entry for “Khan Academy/English/Exercise Module Videos/00001-Subtracting fractions (ex 1).mp4”
[2016-07-22 01:13:52 (+0000)] DEBUG Cleared 2 events
[2016-07-22 01:17:16 (+0000)] DEBUG Fetched 1 events from ONDD
[2016-07-22 01:17:16 (+0000)] DEBUG Notification received for bundles/arithmetique-rapports-proportions-unites-et-taux.bundle
[2016-07-22 01:17:16 (+0000)] DEBUG Updating db entry for “Khan Academy/French”
[2016-07-22 01:17:16 (+0000)] DEBUG Updating db entry for “Khan Academy/French/Arithmétique _ rapports, proportions, unités et taux”
[2016-07-22 01:17:17 (+0000)] DEBUG Updating db entry for “Khan Academy/French/Arithmétique _ rapports, proportions, unités et taux/.dirinfo”
[2016-07-22 01:17:17 (+0000)] DEBUG Updating db entry for “Khan Academy/French/Arithmétique _ rapports, proportions, unités et taux/00001-Rapports et fractions irréductibles.mp4”
[2016-07-22 01:17:22 (+0000)] DEBUG Cleared 4 events
[2016-07-22 01:49:13 (+0000)] DEBUG Fetched 1 events from ONDD
[2016-07-22 01:49:13 (+0000)] DEBUG Notification received for bundles/2016-07-20-21-48-50-768622-2016-07-20-21-48-59-115899.bundle
[2016-07-22 01:49:14 (+0000)] WARNING Could not process bundle bundles/2016-07-20-21-48-50-768622-2016-07-20-21-48-59-115899.bundle. Skipping…
[2016-07-22 02:15:11 (+0000)] DEBUG Fetched 1 events from ONDD
[2016-07-22 02:15:11 (+0000)] DEBUG Notification received for bundles/2016-07-20-21-49-02-225496-2016-07-20-21-49-02-225496.bundle
[2016-07-22 02:15:12 (+0000)] DEBUG Updating db entry for “Khan Academy -Subtraction 3 - Introduction to Borrowing or Regrouping.mp4”
[2016-07-22 02:15:43 (+0000)] DEBUG Cleared 1 events
[2015-01-01 00:00:33 (+0000)] DEBUG Migration version for fsal.migrations.fs is 4.1
[2015-01-01 00:00:33 (+0000)] DEBUG Using basepaths: /mnt/data/downloads, /mnt/external
[2015-01-01 00:00:33 (+0000)] INFO FSAL server started.
[2015-01-01 00:00:34 (+0000)] DEBUG Updating db entry for “Khan Academy -Addition 2.mp4”
[2015-01-01 00:00:34 (+0000)] DEBUG Updating db entry for “Khan Academy -Addition 3.mp4”
[2015-01-01 00:00:34 (+0000)] DEBUG Updating db entry for “Khan Academy”
[2015-01-01 00:00:34 (+0000)] DEBUG Updating db entry for “Khan Academy/English”
[2015-01-01 00:00:35 (+0000)] DEBUG DB refreshed in 1240.617 ms
[2016-07-22 12:07:00 (+0000)] DEBUG Cleared 4 events
[2016-07-22 23:14:11 (+0000)] DEBUG Fetched 1 events from ONDD
[2016-07-22 23:14:11 (+0000)] DEBUG Notification received for bundles/2016-07-22-21-27-09-158617-2016-07-22-21-27-09-158617.bundle
[2016-07-22 23:14:15 (+0000)] DEBUG Updating db entry for “A Conversation with Elon Musk.mp4”
[2016-07-22 23:14:55 (+0000)] DEBUG Cleared 1 events
[2015-01-01 00:00:34 (+0000)] DEBUG Migration version for fsal.migrations.fs is 4.1
[2015-01-01 00:00:34 (+0000)] DEBUG Using basepaths: /mnt/data/downloads, /mnt/external
[2015-01-01 00:00:34 (+0000)] INFO FSAL server started.
[2015-01-01 00:00:35 (+0000)] DEBUG DB refreshed in 1160.124 ms


#4

As an update I did begin receiving additional files last night, so my system is functioning correctly. However, it did prompt me to wonder why some files (some of the Khan Academy videos) are showing in folders while others are only showing in the root of the Librarian Files display. I have searched and can’t find any documentation on how folders are managed within Librarian. Is this automatic or do I have to SSH in and manage the folders manually?


#5

That was a mistake I made during uploading. I initially placed a few files at the root and then later added files in more relevant folders.


#6

Syed,

3 days ago my last bundle received was “2016-07-27-23-20-27-851…16-07-27-23-20-27-851884” My signal is and has remained fine. It is registering 95K bitrate however nothing is downloading.
I’ve been searching logs and “Jul 31 23:30:54 outernetrx user.warn ondd[1304]: [main] timed out waiting for PMT” has shown up quite a bit.

What I would like to figure out is if this is a problem with the carousel or my particular receiver.

Thanks

Vince


#7

What is your signal quality?


#8